Overview

Parkly sells digital access products and a printed QR sticker. Day Pass and Month Pass are fulfilled the moment payment is completed and are non-cancellable once purchased. The QR Alert Sticker is cancellable for a full refund any time before the sticker has been shipped — once shipped, the order becomes non-cancellable. This page explains exactly when cancellation is and is not possible, and how cancellation interacts with our Refund Policy.

1. Day Pass — Rs.9

The Day Pass is activated immediately on successful payment and is valid for 24 hours. It is non-cancellable once purchased. We do not pause, postpone, or carry forward unused time.

2. Month Pass — Rs.49

The Month Pass is activated immediately on successful payment and is valid for 30 days. It is non-cancellable once purchased. We do not pause, postpone, or carry forward unused time.

3. QR Alert Sticker — Rs.499

The QR Alert Sticker order combines an immediate digital activation with a printed sticker that is sent for fulfillment after the order is placed. You may cancel for a full refund any time before the sticker has been shipped. Email support@parkly.co.in with your Razorpay payment ID; we will void the sticker and process the refund.

Once the sticker has been shipped (you will receive a tracking number / dispatch confirmation by email), the order becomes non-cancellable. After that point, only the post-ship refund grounds in our Refund Policy apply (damaged on arrival, undelivered, verified technical fault).

4. When We Will Cancel an Order

We will cancel an order at our discretion (and process a refund per our Refund Policy) only in the following situations:

• You request cancellation of a QR sticker order before it has been shipped
• Day Pass / Month Pass payment succeeded but the parking contact unlock did not work (verified technical fault on our end), and you contact us within 24 hours
• Payment was successful but Parkly was unable to deliver the paid service for any other technical reason
• You were charged more than once for the same purchase (duplicate or double charge)
• The QR sticker is undeliverable to your address and re-shipment is not possible
• We detect fraudulent or unauthorised use of payment credentials and reverse the transaction proactively

5. Account Cancellation (Closing Your Account)

You may close your Parkly account at any time by emailing support@parkly.co.in from the email address on your account. Account closure:

• Removes your profile, registered vehicles, and QR records from our active services
• Does not automatically refund any active passes or shipped sticker orders — those remain non-cancellable. Pre-ship sticker orders can be separately cancelled for a refund per §3 above.
• Does not remove records that we are required to retain by law (e.g. payment records for tax/compliance)

We will acknowledge your request within 72 hours and complete account closure within 15 days, in line with our Privacy Policy.

6. Listing Cancellation (Parking Space Owners)

If you have listed a parking space on Parkly, you may remove or pause your listing at any time from the Parkly app. Removing a listing:

• Hides the listing from drivers searching for parking
• Does not affect any unlock fees previously paid by drivers — those are governed by the Refund Policy
• Does not delete your account; you remain a Parkly user until you separately request account closure

7. Parkly's Right to Cancel

Parkly may cancel an order, deactivate a pass, suspend a listing, or terminate an account if we determine, in our reasonable judgment, that you have:

• Violated our Terms of Service
• Provided false or fraudulent information at signup or purchase
• Misused unlocked contact details for spam, harassment, or any non-parking purpose
• Used QR alerts to harass, intimidate, or send unlawful content

Refunds in such cases are at Parkly's sole discretion and may be denied where the violation justifies forfeiture.

8. How Cancellation Relates to Refunds

Cancellation and refunds are separate. A successful cancellation request does not automatically result in a refund unless the situation also meets the criteria in our Refund Policy. Conversely, an approved refund implies the underlying purchase is treated as cancelled.

9. How to Request a Cancellation

Email support@parkly.co.in with:

• Your registered email address or phone number
• The order or product you wish to cancel (Day Pass / Month Pass / QR Sticker / Account / Listing)
• Razorpay payment ID, where applicable (found in your email receipt)
• The reason for cancellation

We will respond within 3 business days. Cancellation requests for non-cancellable products will be acknowledged but cannot be actioned unless they meet the conditions in §4 above.