1. Acceptance of Terms

By accessing or using Parkly ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform.

2. What Parkly Is

Parkly is a parking discovery platform, accessible via the parkly.co.in website and the Parkly mobile apps (collectively, the "Platform"), that connects parking space owners ("Owners") with drivers looking for parking ("Users"). The Platform also provides a QR-based vehicle alert service.

Parkly is a technology platform only. We are not a parking operator, do not own or manage any parking space listed on the Platform, and do not process or mediate rental payments between Users and Owners. The Platform does not offer bookings, reservations, or guaranteed availability — Users must confirm availability and terms directly with the Owner.

3. Eligibility

• You must be at least 18 years old to use the Platform
• You must provide accurate registration information
• One account per person; you may not share or transfer accounts

4. Parking Marketplace

Platform Pass

Purchasing a Day Pass (Rs.9) or Month Pass (Rs.49) unlocks access to view the direct contact details of all listed parking space owners during the pass period. This is a platform access fee, not a parking reservation.

Owner listings

Owners are responsible for the accuracy of their listings including availability, pricing, address, and vehicle type restrictions. Parkly does not verify listing accuracy.

Direct transactions

Parking fees are negotiated and paid directly between Users and Owners. Parkly does not process or handle parking fee payments. Any disputes over parking fees are between the User and Owner.

Owner responsibilities

• List only spaces you own or are authorised to list
• Provide accurate space details and keep them updated
• Honor availability shown to users who have unlocked contact details
• Comply with all applicable laws regarding private parking

User (driver) responsibilities

• Verify availability, rates, and any conditions directly with the Owner before arriving
• Pay the Owner directly for parking; Parkly is not a party to that transaction and cannot refund or adjudicate it
• Do not misuse unlocked contact details for spam, harassment, marketing, or any purpose other than arranging parking

Listing approval and moderation

All parking listings are subject to review and approval by Parkly before appearing publicly. We may reject, unpublish, or remove any listing at our sole discretion — including for suspected fraud, incomplete information, safety concerns, or policy violations — without prior notice.

5. QR Vehicle Alert Service

The Rs.499 QR sticker is a one-time purchase (no recurring subscription) that includes a printed QR sticker shipped to the address you provide and a digital QR alert link activated for your vehicle, valid for 5 years from activation. When someone scans the sticker, an anonymous alert is sent to your registered messaging number (e.g. WhatsApp).

• The QR alert service is valid for 5 years from the date your sticker is activated. At the end of the 5-year period the QR link automatically expires: scanning it will no longer send alerts or place calls, and it cannot be renewed. To continue the service you may purchase a new QR sticker (a fresh Rs.499 order, including a new printed sticker and delivery).
• Alerts are anonymous — Parkly does not collect or reveal the identity of the person scanning
• You are responsible for keeping your messaging number current for alert delivery
• Parkly does not guarantee delivery of alerts if your number is incorrect, the messaging channel is unavailable, or our messaging provider is experiencing downtime
• You are responsible for providing a correct shipping address. Delivery, damage, and replacement rules are set out in our Refund Policy

5.1 Emergency Alerts

An "Emergency" alert type is available alongside the standard alert categories. When the sender selects Emergency, the sender's approximate location at the moment of scan (latitude/longitude derived from the device GPS) is included in the alert sent to the vehicle owner. The sender's identity remains anonymous; only their location is shared, and only for the single alert in question.

By using or receiving Emergency alerts, you acknowledge that:

• Emergency alerts are intended for genuine safety, security, or medical situations involving the parked vehicle (for example: vehicle on fire, locked-in child or pet, road accident requiring owner's immediate attention).
• False or fraudulent Emergency alerts (including pranks, harassment, or attempts to extract the owner's response) are strictly prohibited and may be referred to law enforcement. Sending knowingly false reports of an emergency or safety situation may constitute an offence under Section 182 / Section 505 of the Indian Penal Code (or equivalent provisions of the Bharatiya Nyaya Sanhita) and applicable state laws.
• Parkly retains Emergency alert metadata (including sender IP, sender location, recipient identifier, timestamp) for 90 days for abuse investigation and law enforcement compliance, after which it is deleted automatically.
• Parkly does not dispatch emergency services on your behalf, does not verify the truthfulness of any alert, and is not a substitute for calling 112 or other official emergency numbers.
• Using Emergency alerts to track, stalk, or coerce the location of any person — including using deliberate false reports to provoke the owner to disclose their whereabouts — is a violation of these Terms and may result in account suspension and reporting to law enforcement.

6. Payments

All payments are processed by Razorpay. By making a payment, you agree to Razorpay's Terms of Service. Parkly does not store full payment card details.

Prices are in Indian Rupees (INR) inclusive of applicable taxes unless otherwise stated.

For refunds, see our Refund Policy.

7. Prohibited Conduct

You may not:

• Use the Platform for any unlawful purpose
• Scrape, crawl, or systematically extract data from the Platform
• Attempt to bypass authentication, rate limiting, or security measures
• List parking spaces you do not own or have authority to list
• Submit false, misleading, or fraudulent information
• Use another person's account or impersonate another user
• Send spam, harassment, threats, or abusive content via alert or message
• Use QR alerts to stalk, intimidate, or coerce any person, or to send any unlawful content
• Reverse-engineer or decompile any part of the Platform

8. Intellectual Property

All content, design, branding, and software on the Platform is owned by or licensed to Parkly. You may not copy, reproduce, or redistribute it without written permission.

9. Disclaimer of Warranties

The Platform is provided "as is" and "as available" without warranty of any kind. We do not guarantee that the Platform will be error-free, uninterrupted, or free of security vulnerabilities. We do not guarantee the accuracy of parking listings or the behaviour of third parties (Owners, alert senders).

10. Limitation of Liability

To the maximum extent permitted by applicable law, Parkly shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including loss of data, revenue, or any parking-related disputes between Users and Owners.

Our total liability to you for any claim shall not exceed the amount you paid to Parkly in the 30 days preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Parkly and its operators from any claims, damages, or expenses (including legal fees) arising from your use of the Platform or violation of these Terms.

12. Termination

We may suspend or terminate your account at any time for violation of these Terms or for any conduct we determine is harmful to other users or the Platform. You may delete your account at any time, free of charge, from Profile → Settings → Delete Account in the app, or as described in our Privacy Policy.

13. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

14. Grievances and Complaints

For grievances relating to the Platform or to the processing of your personal data, please contact our Grievance Officer using the details in our Privacy Policy.

15. Changes to These Terms

We may update these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the revised Terms. Material changes will be communicated where possible.

16. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision is not a waiver of that provision.

Parkly is not liable for any failure or delay in performance caused by events beyond our reasonable control, including outages of third-party providers, network or messaging failures, natural events, or government action.

These Terms, together with our Privacy Policy, Refund Policy, and Cancellation Policy, constitute the entire agreement between you and Parkly regarding the Platform.